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LIVE TOURS:

KADREA/KAR is pleased to introduce ‘LIVE TOURS’. Engaging this feature will allow sellers to have their home shown and buyers to continue to view homes in real time, without stepping foot in the listed property. By utilizing existing technology and bringing together the Seller, Buyer, Seller’s REALTOR® and Buyer’s REALTOR®, LIVE TOURS provides a platform for real estate business to continue, while minimizing physical interaction with the property.

Contact your REALTOR® for more information.

While conducting the LIVE TOUR, make note of the following:

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Points to remember for Everyone
Points to remember for Everyone
  • Buyers and Sellers may wish to consider LIVE TOURS as an alternative to an in person tour
  • All parties should understand the security features of the technology, including the ability to prevent the retention of a video record of the Live Tour, and activate such security features as may be required
  • LIVE TOURS are not an “Open House” but are a specific request by a Buyer’s REALTOR for their client to electronically view the property
  • LIVE TOURS may be requested by the Buyer’s REALTOR® to the Seller’s REALTOR®
  • LIVE TOURS will only be available for properties designated by the Seller’s REALTOR®
  • LIVE TOURS are not a substitute for a Buyer’s due diligence
  • Requests for a physical inspection of the property by a Buyer and/or their inspector should only be made as part of an conditional offer to purchase the property
  • The LIVE TOUR is only a touring session and all questions with respect to the property are to be directed by the Buyer’s REALTOR to the Seller’s REALTOR® after the LIVE TOUR has ended
  • LIVE TOURS should include all parts of the house and property that are accessible and wish to be viewed by the Buyer.

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Tips for Everyone
Tips for Everyone
  • All parties will need a stable internet connection.
  • Before the LIVE TOUR commences make sure the device you will be using can run the selected virtual meeting platform. Seller’s REALTORS® are encouraged to practice with their Sellers ahead of time.
  • Be courteous during these calls and remember that these LIVE TOURS are for the benefit of all parties
  • Always assume the other parties can hear you, even if you think you are muted.
  • It is up to each party to decide if they want to keep their camera on or not, except the Seller
  • Be ready for the LIVE TOUR at least 5 minutes in advance to work through any technology issues before the tour.
  • REALTORS® are encouraged to ensure that all client expectations are communicated to the opposite party in advance
  • Buyer and Seller should follow up with their respective REALTOR® following the LIVE TOUR

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The Buyer - Points to remember
The Buyer - Points to remember
  • You should be the first and only point of contact with the Seller’s REALTOR®
  • Do not contact or question the Seller directly
  • If you or your client want the camera focussed or refocussed on a particular area of the house or property, address your request to the Seller’s REALTOR unless it is decided in advance that these requests can be addressed directly to the Seller
  • Ensure that all parties agree to the LIVE TOUR schedule

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Tips for the Buyer
Tips for the Buyer
  • Discuss with the Buyer all aspects and expectations of the LIVE TOUR before contacting the Seller’s REALTOR
  • If you are conducting multiple LIVE TOURS with your client on different properties you may wish to consider maintaining at least a 15-minute gap between each LIVE TOUR
  • Let Buyers know that they should communicate questions they have during the LIVE TOUR, to you and not the Seller’s REALTOR®
  • Keep notes of questions asked by Buyers during the LIVE TOUR
  • Work in the best interest of your client


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The Seller - Points to remember
The Seller - Points to remember
  • Communicate your interest in having a LIVE TOUR for your property with your REALTOR®
  • You must be represented by a REALTOR® if you intend to have a LIVE TOUR for your property
  • You are the cameraperson for the LIVE TOUR
  • You will be on mute, during the entire tour

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Tips for the Seller
Tips for the Seller
  • Let your REALTOR® know in advance if there are particular areas of your house that you can’t show
  • Use a good quality camera phone/tablet for the LIVE TOUR
  • Keep your movement slow and at eye-level and check that the camera is on
  • Make sure there are not too many people in your property while the LIVE TOUR is being conducted


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The Buyer's REALTOR® - Points to remember
The Buyer's REALTOR® - Points to remember
  • You should be the first and only point of contact with the Seller’s REALTOR®
  • Do not contact or question the Seller directly
  • If you or your client want the camera focussed or refocussed on a particular area of the house or property, address your request to the Seller’s REALTOR unless it is decided in advance that these requests can be addressed directly to the Seller
  • Ensure that all parties agree to the LIVE TOUR schedule

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Tips for the Buyer's REALTOR®
Tips for the Buyer's REALTOR®
  • Discuss with the Buyer all aspects and expectations of the LIVE TOUR before contacting the Seller’s REALTOR
  • If you are conducting multiple LIVE TOURS with your client on different properties you may wish to consider maintaining at least a 15-minute gap between each LIVE TOUR
  • Let Buyers know that they should communicate questions they have during the LIVE TOUR, to you and not the Seller’s REALTOR®
  • Keep notes of questions asked by Buyers during the LIVE TOUR
  • Work in the best interest of your client


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The Seller's REALTOR® - Points to remember
The Seller's REALTOR® - Points to remember

Follow the steps given below to start taking “LIVE TOUR” requests of your own.

 

Step 1

Login to your Xposure account and click on the ‘My Listings’ tab.

 

Step 2

Click the blue tool icon on the listing that you would like to display the 'Live Tour’ banner on.  Then click on the 'COVID-19 Live Tour' link.


Step 3
Hit the checkbox 'Enable Live Tour' and then click 'Save', as shown in the screenshot below


REMEMBER:

  • Discuss with the Seller all aspects and expectations of the LIVE TOUR before designating the property available for a LIVE TOUR
  • Communicate answers to questions the Buyer has, to the Buyer’s REALTOR® and not directly to the Buyer
  • You may guide the Seller’s camera movement during the LIVE TOUR
  • All representations of the Seller should be made through you
  • Ensure that the Seller is on ‘Mute’ during the entire session

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Tips for the Seller's REALTOR®
Tips for the Seller's REALTOR®
  • Do a dry run and train your client on the chosen virtual meeting platform well before a LIVE TOUR is scheduled
  • Initiate the conversation by introducing all parties
  • Make sure you are making a note of all the questions asked during the LIVE TOUR
  • Guide your client’s movement if needed during the LIVE TOUR
  • Pre-confirm with the Buyer’s REALTOR® if there are any particular areas of the house that the Buyer wishes to see and relay those requests to the Seller in advance
  • It is courteous to answer all Buyer questions to the Buyer’s REALTOR® within 24 hours of the LIVE TOUR
  • Work in the best interest of your client
  • Use the ‘Clients’ tab on Xposure to keep track of all your client’s expectations

Download the printable Tip Sheet:Live Tours New Tip Sheet   

WATCH: What a LIVE TOUR could look like



WATCH: What a LIVE TOUR shouldn't look like